|
Issues Report:
* - required fields
Current Date
*First Name
*Last Name
*E-mail Address
*Phone
INTRODUCTION:
The online issue report form is used by the NSN staff to document and resolve issues spotted in the field. If you
have an issue that you wish to report or discuss, fill in the following information and send it by clicking on the
button at the bottom of the page.
DATE AND TIME
Please enter the date and time that the problem was first noticed.
DATE
TIME
SYSTEM TYPE AND SOFTWARE VERSION
PROBLEM WITH PROGRAMMING OR ENTERING DATA
YES
NO
THE COMPUTER HARDWARE IS NOT OPERATING PROPERLY
CAN NOT COMMUNICATE WITH ONE OR MORE SATELLITES OR DOWNLOAD
Can not communication with one or more satellites.
Can not download to satellites.
GETTING AN ERROR MESSAGE
YES
NO
PROBLEM WITH THE PROJECTED FLOW
YES
NO
FILL IN THE FOLLOWING INFORMATION
DOS Version
Software Version
PC Anywhere
Date of last backup
Date: Last time system operated correctly
Describe data changes or software added to your system since
it operated correctly.
Have you had any severe weather or power problems since
your last operation?
YES
NO
Have you inspected all plugs and cords for a loose connection?
YES
NO
What is the best time of day to contact you at a phone by
your system? Please give your local time and if possible
two times.
Please describe the problem in detail.
|